Terms & Policy | TROIAREUKE

[TROIAREUKE Lake Forest] (hereinafter referred to as "we", "us") is committed to protecting the privacy of our customers. This Privacy Policy outlines the types of personal information we collect, how we use that information, and how we safeguard it.

Collection of Personal Information

We may collect personal information through various means, including:

Information provided directly by the customer: For example, when making a reservation, we may request name, contact details, email address, etc.
Information collected during clinic visits: Records of clinic visits, information regarding specific skin conditions, etc.
Information collected automatically: Information collected when visiting our website, information collected through cookies, etc.

Use of Personal Information

Personal information may be used for the following purposes:

Reservation confirmation and management
Service provision
Providing information about products or services
Marketing and promotional purposes

Protection of Personal Information

We maintain secure data storage and processing systems to protect our customers' personal information. Additional security measures may be implemented for sensitive information.

Disclosure and Provision of Personal Information

We may disclose or provide personal information in accordance with applicable laws, such as court orders or legal proceedings.

Retention Period of Personal Information

Personal information will be retained until the purpose of its collection has been fulfilled. Afterward, we will securely dispose of or delete the information.

Customer Rights

Customers have the right to access, modify, or delete their personal information. They may also withdraw consent for the use of their personal information for marketing purposes.

This Privacy Policy may be subject to change over time. In the event of any changes, we will take steps to notify affected parties.

If you have any inquiries, please feel free to contact us at clinic@troiareukelakeforest.com.

Notice of Nondiscrimination & Accessibility Rights

TROIAREUKE Lake Forest with applicable Federal civil rights laws and do not discriminate against, exclude, or treat differently any individuals accessing any Service or Activity. Additionally, in compliance with the Americans with Disabilities Act (ADA), PSJH provides qualified interpreters and other auxiliary aids and services free of charge.

TROIAREUKE Lake Forest comply with applicable Federal civil rights laws and do not discriminate against, exclude, or treat differently any individuals accessing any Service or Activity on any basis prohibited by local, state or federal laws, including but not limited to on the basis of race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), marital status, age, sex (including pregnancy, childbirth, breastfeeding and related medical conditions, gender, gender identity, gender expression and sexual orientation, genetic information (including family medical history), or military/veteran status as those terms are defined under federal and state laws and rules. In compliance with the Americans with Disabilities Act (ADA), TROIAREUKE Lake Forest provides qualified interpreters and other auxiliary aids and services free of charge: (1) to people with disabilities to communicate effectively with us, such as: (a) Qualified sign language interpreters; and (b) Written information in other formats (large print, audio, accessible electronic formats, other formats); and (2) to people whose primary language is not English, such as: (a) Qualified interpreters; and (b) Information written in other languages. If you need any of the above services, please contact TROIAREUKE Lake Forest below. If you believe that TROIAREUKE Lake Forest has failed to provide these services or discriminated in another way on the basis race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), marital status, age, sex (including pregnancy, childbirth, breastfeeding and related medical conditions, gender, gender identity, gender expression and sexual orientation, genetic information (including family medical history), or military/veteran status, you can file a grievance with TROIAREUKE Lake Forest listed below:

26730 Towne Centre Dr Suite 203, Lake Forest, CA 92610.

(949) 600-7888.

Cancellation Policy

We care deeply for our clients and want to provide everyone with exceptional service.

To help with that we have a cancellation policy as follows:

Reservations: Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment. Based on availability, walk-ins are welcome, if you are not comfortable with providing us with your credit card info for making reservations.

Please arrive 10-minutes prior to your scheduled start time. Late arrivals will only receive the remainder of their scheduled session.

Cancellation Policy: Kindly provide us with a 24-hour cancellation notice for your appointment. Rescheduling of appointments is subject to availability. Cancellations or rescheduling require 24-hour notice for any singular appointment or service. Canceling multiple services, packages, or Parties of 2 or more require 48-hour notice. Any cancellation with less than the required time may incur a 50% cancellation fee.

A full fee will be imposed for a “no-show”.

Your time is just as valuable to us as our own, and we understand there are always emergency situations that have to be taken into account, which is why we appreciate your communication with us.

If you have any questions or concerns please feel free to contact us at clinic@troiareukelakeforest.com.